Remote Support

When you need IT support for your device but can’t make it into the store for diagnostic service, consider allowing us to help you through our remote services. At Ribbit Computers, we have the ability to troubleshoot a device over a secure network through a program called Splashtop.

Splashtop is a trusted, simple, and free download that connects your device directly to one of our machines. From there, we should be able to assist you in troubleshooting an error or issue all while remaining as noninvasive as possible. 

How to Schedule a Session

The process for starting a remote session is relatively the same for on-site appointments. You’ll need to contact us and explain your issue in depth. Then, we’ll reply with a good time and date to start the session. Needless to say, a remote session takes less preparation, therefore, we are able to schedule a session with more leniency.

Once we have the session scheduled, you will either be directed by one of our agents to the download link, or the download link will be emailed directly to you. After clicking the link, it should start downloading immediately. Splashtop will give an authentication code, which you will have to relay to the agent helping you. Once we have the code Splashtop provided you, we will have access to your computer. 

Pricing for Remote Support

The first hour of the session is $74.99. We’ll likely be able to fix your issue within the first hour, however, if the remote session must surpass that first hour, we charge $49.99 for every 30 minutes after the first hour.

To clarify this further, a remote session lasting only 30 minutes would be charged as $74.99. A session lasting an hour and 15 minutes would include the price of 1 hour and 30 minutes.

What Our Clients Say

    Great work, polite and responsive. I work from home and needed my computer fixed asap. Ben got it up and running great in no time. Very thankful for the services and quick turnaround.

    If you work with real machines (computers) and have issues with them, you should not waste time and energy and, most critically, risk your machine by going anywhere else.

    These guys are, in my opinion, the best computer help around. They are friendly, fast, easy to work with, most of all; they are experts at what they do. Would recommend them to anyone struggling with their operating system and any other computer issues!

    I have never had a bad experience. The guy that helped me last time when I had to take my Laptop and Printer in was absolutely Amazing and so kind.Thank You! Would never go anywhere else.

    Have had several great transactions with Ribbit. I have needed 2 different iPhone screen repairs done. They are affordable, quick same day service. The employees explain the process and options well and I have been extremely pleased with the results. I will always bring my devices here.

    These guys helped me big time when I was in a jam. My phone was dead and couldn't take a charge, and they figured out the issue with quick work. They earned my trust and were all-around good people to work with. Highly recommended!

    Having an older laptop has it's problems, but Ribbit has always been very helpful, informative, and calm (when I have been in a frenzy). They are the ones to thank for the extra years I've gotten out of my laptop. Highly recommend!